Level 1
- Date: 28-29.03.2026
- Duration: 1h orientation + 4 sessions (3h/session)
3.9M/learner
Bonus:
- Learning card: the 3 pillars of a manager's role.
- Learning card: the 4-step effective coaching process.
- A set of 100+ competency interview questions.
MANAGEMENT
First Time Manager
Become a true manager in 12 sessions
Confident in your new role – Less management pressure – Higher team performance right after the first session. Distilled from 20 years of experience leading and managing 1,000+ people at multinationals like P&G, L'Oréal and Joy Group across 5 ASEAN markets.
4.9 rated by students
250 students
Starts: 01/04/2026
5 Truong Quoc Dung, Phu Nhuan Ward, HCMC
C-Sherpa
Phung Thi Bich Ngoc
- A senior leader with 20 years of diverse experience in business management and brand building across ASEAN markets (Indonesia, Vietnam, Thailand, Malaysia and Singapore).
- Country CEO | Joy Group Indonesia — leading organizational strategy and market expansion.
- Chief Business Officer | Social Bella Group — driving digital transformation for one of Southeast Asia's leading beauty-tech platforms.
- Category Director, Personal Care | L'Oréal Indonesia.
- Country Marketing Manager | P&G ASEAN (Indonesia).
THE CHALLENGE
Getting promoted is hard… becoming a great manager is harder
Moving from an individual contributor to leading a team is a proud milestone but also full of challenges. At this stage, most new managers fall into familiar situations:
Doing the work yourself instead of delegating.
Struggling to give feedback and handle team conflict.
Juggling old expertise with a new management role.
And the numbers behind this reality are significant:
60% of new managers struggle in their first 12 months.
Only 1 in 10 is properly trained before stepping into management.
Replacing a departing employee can cost 6-9 months of salary.
FIRST TIME MANAGER is designed as a roadmap for the early years of your management journey — helping you understand the role, build a structured way of working and lead your team effectively.
OUTCOMES
The only new-manager program that delivers results from day one
- Confidently take on the management role and organize work optimally.
- Know how to lead, delegate and motivate your team.
- Build 360° relationships with your boss, peers and staff.
- Manage emotions, handle pressure and keep a leader's mindset.
AUDIENCE
Who is this course for?
People who have just taken on a management role for 3-12 months.
People supervising at least one staff member who want structured management skills.
People facing team-leadership challenges, lacking confidence or receiving negative feedback on their style.
People who want a solid foundation to move from an individual to a management role.
ABOUT THE COURSE
12 sessions to reshape a new manager's mindset
Confidence in the management role
Understand the 3 core responsibilities of a manager and organize work optimally.
Lead the team the right way
Know how to delegate, give feedback and motivate the team to run effectively.
Manage 360° relationships
Understand people and coordinate smoothly with your boss, peers and staff.
Build a performance-focused team
Apply the "Do less - Focus" principle to accomplish what matters most.
Manage emotions and pressure
Manage energy, avoid burnout and keep a steady leader's mindset.
PROGRAM CONTENT
3 Levels, 12 Modules
LEVEL 1
Module 1 — The manager's role (3P model)
Define the 3 core responsibilities, apply the 3P model (People - Purpose - Process) and analyze real case studies.
Module 2 — Effective delegation
Module 3 — Feedback & basic coaching
Module 4 — Setting team goals
LEVEL 2
Module 5 — Performance management
Module 6 — Handling conflict
Module 7 — 360° communication
Module 8 — Motivating & retaining staff
LEVEL 3
Module 9 — Strategic thinking for managers
Module 10 — Managing change
Module 11 — Managing emotions & energy
Module 12 — Building a high-performing team
METHOD
Applying UPWARDS™ in the program
Talent Connect Plus's proprietary method will help you:
Learn on a progressive path from fundamentals to advanced, matching a new manager's journey.
Combine theory, practice and reflection after each session.
Apply it to real work right away with expert guidance.
HOW TO JOIN
Course details
Schedule: See details for each Level
Format: Offline
Who it fits:
- New managers (3-12 months of experience).
- Managers lacking confidence or needing to improve their leadership style.
- Specialists currently supervising staff.
Prerequisites:
- 3-12 months of management experience (recommended).
- Complete Level 1 before Level 2 & 3.
Level 2
- Date: 28-29.03.2026
- Duration: 1h orientation + 4 sessions (3h/session)
4.9M/learner
Requirement:
Complete Level 1
Level 3
- Date: 23-24.05.2026 (tentative)
- Duration: 4 sessions (3h/session)
5.9M/learner
Requirement:
Complete Level 1 & 2
3-Level Combo
- Date: 28-29.03.2026
- Duration: 1h orientation + 4 sessions (3h/session)
14,700,00011.7M /learner
Bonus:
- 1 ticket to C-Sherpa Checkpoint.
- 1 ticket to Chat with C-Sherpa.
- 1 voucher worth 500,000₫ for your next registration.
STUDENT REVIEWS
What Talent Connect Plus students say
“I clearly felt Ms. Ngoc's dedication, expertise and perspective. What I liked most was how she motivated students to understand and love their management role. Right after the first session I saw exactly where I'd been stuck.”
Do Thanh Tung
Team Leader
“What resonated most was the part on empathy in management. Thanks to the course, I now handle my manager role better and make fairer, more professional decisions.”
Vu Hai Yen
Supervisor
“This is the first course where I felt so connected to the trainer. Ms. Ngoc helped me see problems from multiple angles, especially a growth mindset when working with teams.”
Pham Duc Huy
Project Manager
F.A.Q.s
Frequently asked questions
Where is the course held?
In person at 5 Truong Quoc Dung, Phu Nhuan Ward, HCMC.
Do I need to complete Level 1 first?
Yes. You need to complete Level 1 before Level 2 and Level 3.
What if I miss a session?
Please contact the TCP team to arrange a make-up in a suitable class.
Does the fee include materials?
Yes, it includes materials and the learning-card bonuses for each Level.
Can you issue an invoice for my company?
Yes. Please provide your invoicing details when registering.
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